Vencutcook sells coaching services only. Nothing is physically shipped, so there are no shipping charges, courier partners or delivery addresses.
Invoice: within minutes of payment. Onboarding form and coach contact: same day. Charts: within a couple of days of your onboarding call. If you have not received something within these timelines, message us on WhatsApp.
Because the service is personalised and digital, there are no exchanges. If you wish to switch from one program to another before your onboarding call, contact us and we will adjust the difference. After your program starts, changes are handled under our Cancellation and Refund Policy.